Privacy Policy
Last updated: January 26, 2026
1. Introduction
Royal Splendid Holidays ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalsplendidholidays.in or use our travel services.
2. Information We Collect
Personal Information
When you make a booking or inquiry, we may collect:
- Full name and contact details (email, phone number, address)
- Date of birth and nationality
- Passport/ID details for travel bookings
- Payment information (processed securely through payment gateways)
- Travel preferences and special requirements
- Emergency contact information
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Processing and managing your travel bookings
- Communicating with you about your reservations
- Sending promotional offers and newsletters (with your consent)
- Improving our website and services
- Complying with legal obligations
- Preventing fraud and ensuring security
- Providing customer support
4. Information Sharing
We may share your information with:
- Travel Partners: Hotels, airlines, tour operators, and transport providers to fulfill your bookings
- Payment Processors: To securely process your payments
- Government Authorities: When required by law or for visa/immigration purposes
- Service Providers: Third parties who assist in operating our website and services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
6. Cookies Policy
We use cookies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
You can manage cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking records are retained for 7 years for tax and legal purposes.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Royal Splendid Holidays
Email: privacy@royalsplendidholidays.in
Phone: +91 9082578721
Address: Mumbai, Maharashtra, India